Novell provides optional integration modules for BMC Remedy that allows you to send events from any display screen to one of these external ticketing systems.
You can also send incidents and their associated information (asset data, vulnerability data, or attached files) to Remedy.
For more information on Remedy integration, see Remedy Integration Guide, available at the Sentinel Content Web site for users with a Remedy integration license.
NOTE:The permission to create Remedy incidents is controlled by the administrator on a user-by-user basis.