18.2 Understanding the Work Item Summary Interface

The Work Item Summary lists the work items allocated to a user as an individual and as a member of a group. It can be used as an incident workflow to-do list for a user who is a part of the incident response process. In the Work Item Summary, you can access the work items and perform different tasks:

In the Work Item Summary, work items are grouped by current user and by other users with similar roles. The following example is for a user who is a member of the Admin, Analyst, Jr Analyst, and Admin Asst groups.

Figure 18-1 Work Item Summary Example 1

The following example is for a user who is a member of the Analyst group who has a process assigned to his role (group).

Figure 18-2 Work Item Summary Example 2