Discovery rules and the settings you specify using the Agent Administrator and in the Configuration snap‑in determine when an agent needs to be installed on a Windows computer. After a managed computer scan, the Pending Agents Installation window lists computers requiring agent installations and upgrades. You can approve or disapprove all pending installations or each individual pending installation.
NOTE:If a computer on the approved installation list is running the Windows Event Viewer or any Agent Manager console, ensure you close the Windows Event Viewer and the console before starting the managed computer scan. If these products are running during a managed computer scan, you may need to restart the computer before the Agent Manager agent will start.
By default, Agent Manager requires you to manually approve deployment of managed agents. If you did not choose to immediately deploy managed agents or approve them for deployment at the next scan, Agent Manager adds them to a Pending Agents Installation list, where the managed agents wait until you approve them for deployment either immediately or at the next scan.
You can use the Agent Administrator to approve pending installations of managed agents.
To approve pending installations using the Agent Administrator:
Log on to the Agent Manager Console computer using an account that is a member of the OnePointOp ConfgAdms group.
Start the Agent Manager Console in the NetIQ Sentinel Agent Manager program group.
In the Navigation pane, click Configuration.
Select the appropriate configuration group in the Results window.
On the Tasks menu, click Global Tasks > Launch Agent Administrator.
In the Agent Administrator window, click the Managed Agents tab.
In the left pane, click Managed Agents.
In the right pane, click Manage Pending Actions.
Select computers to approve for installation, and then click Next. For more information about the fields on a window, see the Help.
If you want to install the agent immediately, click Yes.
If you want to schedule the approved agent installation for the next managed computer scan, click No.
Click Finish.
By default, Agent Manager adds Windows computers requiring agent installations or upgrades to the Pending Agents Installation list to wait for approval. You can approve all pending installations or upgrades or each individual pending installation or upgrade using the Agent Manager Console.
To approve pending installations or upgrades using the Agent Manager Console:
Log on to the Agent Manager Console computer using an account that is a member of the OnePointOp ConfgAdms group.
Start the Agent Manager Console in the NetIQ Sentinel Agent Manager program group.
In the left pane, expand Agent Manager Agent Manager Console, and then expand Configuration > Pending Agents > Installation.
If you want to approve all pending installations or upgrades, on the Action menu, click Approve All Pending Installations.
If you want to approve individual pending installations or upgrades, complete the following steps for each computer you want to approve:
In the right pane, click the computer you want to approve.
On the Action menu, click Approve.
If you want to install all approved installations and upgrades now, on the Action menu, click Install All Approved Agents Now. The time required for installation depends on your network configuration.
In some circumstances, you may not want to automatically deploy managed agents to computers that you want to monitor. If you have already approved an agent for deployment at the next scan but want to delay that deployment, you can disapprove deployment indefinitely.
You can use the Agent Administrator to disapprove pending installations.
To disapprove pending installations using the Agent Administrator:
Log on to the Agent Manager Console computer using an account that is a member of the OnePointOp ConfgAdms group.
Start the Agent Manager Console in the NetIQ Sentinel Agent Manager program group.
In the Navigation pane, click Configuration.
Select the appropriate configuration group in the Results window.
On the Tasks menu, click Global Tasks > Launch Agent Administrator.
In the Agent Administrator window, click the Managed Agents tab.
In the right pane, click Manage Pending Actions.
Clear the check boxes of approved agents you want to disapprove, and then click Next. For more information about the fields on a window, click Help.
Click No.
Click Finish.
By default, Agent Manager adds Windows computers requiring agent installations or upgrades to the Pending Agents Installation list to wait for approval. You can disapprove all pending installations or upgrades or each individual pending installation or upgrade using the Agent Manager Console. The central computer waits for approval before installing or upgrading agents on Windows computers.
To disapprove all pending installations using the Agent Manager Console:
Log on to the Agent Manager Console computer using an account that is a member of the OnePointOp ConfgAdms group.
Start the Agent Manager Console in the NetIQ Sentinel Agent Manager program group.
In the left pane, expand Agent Manager Agent Manager Console > Configuration > Pending Agents > Installation.
If you want to disapprove all pending installations or upgrades, on the Action menu, click Disapprove All Pending Installations.
If you want to disapprove individual pending installations or upgrades, complete the following steps on each computer you want to disapprove:
In the right pane, click the computer you want to disapprove.
On the Action menu, click Disapprove.
Close the Agent Manager Console.
If a computer on the approved installation list is running the Windows Event Viewer or any Agent Manager console, ensure you close the Windows Event Viewer and the console before starting the managed computer scan. If these products are running during a managed computer scan, you may need to restart the computer before the Agent Manager agent will start.
If the central computer logs an event with an event ID of 21116, 21118, or 21169, you need to restart the computer. Monitor these events in the Agent Manager Console to verify correct agent installation.
To verify that Windows agents are online:
Log on to the Agent Manager Console computer using an account that is a member of the OnePointOp Users group.
Start the Agent Manager Console in the NetIQ Sentinel Agent Manager program group.
In the Navigation pane, click Infrastructure Components.
In the Navigation pane, click Agents.
In the Results window, check the Agent Status column. If the agent is working, the status is Running.
NOTE:After you deploy one or more new agents, you may not immediately see the new agents in the Agents view. Until the new agents receive configuration information from the central computer and respond, the agent computers do not belong to any device group. The Agents view does not display computers that do not belong to at least one device group.
To view newly deployed agents before Agent Manager configures the agent computers, click Ungrouped Computers in the Navigation pane, instead of Agents.