A.3 Sentinel Main Interface is Blank in Internet Explorer After Logging in

If the Internet Security Level is set to High, a blank page appears after logging in to Sentinel and the file download pop-up might be blocked by the browser. To work around this issue, you need to first set the security level to Medium-high and then change to Custom level as follows:

  1. Navigate to Tools > Internet Options > Security and set the security level to Medium-high.

  2. Make sure that the Tools > Compatibility View option is not selected.

  3. Navigate to Tools > Internet Options > Security tab > Custom Level, then scroll down to the Downloads section and select Enable under the Automatic prompting for file downloads option.