3.4 Installation Procedure

You can deploy a virtual appliance that contains Self Service Password Reset as one of the installation options. The currently supported platforms for the appliance are VMware and Hyper-V. We recommend that you have a good understanding of the virtual platform before deploying the appliance. Currently, the appliance is not supported in Amazon Web Service or Azure environments.

Before you deploy the appliance, ensure that you meet all of the appliance requirements and that you have downloaded and extracted the appropriate version of the appliance. For more information, see System Requirements for the Appliance.

To install the Self Service Password Reset appliance:

  1. Deploy the appliance to your virtual environment. For more information, see:

    Hyper-V: Create a virtual machine in Hyper-V using existing virtual hard disk.

    NOTE:We will be deprecating support for Hyper-V post Self Service Password Reset 4.7. There will be no support provided for issues related to the Hyper-V from the next release of Self Service Password Reset.

    VMware: Deploy an OVF Template.

  2. Power on the appliance.

  3. Select the appropriate language, then read the license and click Accept.

  4. Use the following information to configure the appliance:

    root Password

    Specify a password for the root user on the appliance.

    NTP Server

    Specify a primary and secondary NTP server used to keep time on the appliance.

    Region and Time Zone

    Select your region and time zone.

    Hostname and Networking options

    Specify a hostname for the appliance, then select whether to use a static IP address or DHCP. If you use a static IP address, you must specify the IP address, subnet mask, the gateway, and the DNS servers.

  5. Click Finish and wait for the appliance initialization to complete.

After you complete the deployment of the appliance, you must configure your environment to work with Self Service Password Reset. For more information, see Configuring Your Environment for Self Service Password Reset.

NOTE:The appliance is the only platform that requires a license for online updates. You must obtain the license from the Customer Care Center. After you have the license, you install the license through the appliance administration console. For more information, see Performing an Online Update in the Self Service Password Reset 4.7 Administration Guide.