15.12 Unable to Upgrade Self Service Password Reset 4.6 to 4.7

Issue: While upgrading from Self Service Password Reset 4.6 to 4.7, the product version is not displayed on the appliance administration console.

Workaround:

To resolve this issue, perform the following steps:

  1. Create a fresh installation of Self Service Password Reset 4.6 appliance.

  2. Install the upgrade package on the Self Service Password Reset 4.6 appliance manually using the following commands:

    1. Zypper li

    2. Zypper lu

    3. Zypper in SSPR-upgradeinfo

  3. Reboot the Self Service Password Reset 4.6 appliance.

  4. Log in to the appliance administration console as an administrator.

    https://mycompany.example.com:9443

  5. Click Product Upgrade, then follow the prompts to upgrade the appliance.

  6. The administrator is prompted to register Online Update service following the upgrade. Specify your Email address and you can register with the same Activation key. Registering for the online update service enables you to get future OS and product updates.

  7. After the upgrade completes, log in to Self Service Password Reset to ensure that the upgrade completed successfully.