Self Service Password Reset System Requirements

NetIQ Corporation recommends the fully tested and certified platforms described in this page. Ensure that you meet the following deployment requirements for your selected platforms. For example, if you are deploying the Self Service Password Reset appliance, ensure that you have met the deployment requirements for the appliance.Issues that can be reproduced on the certified platforms will be prioritized and fixed according to standard defect-handling policies. For more information about support polices, see Support Policies. For more information about installation or hardware requirements, see the Self Service Password Reset 4.7 Installation Guide.

1.0 Deployment Requirements for the Appliance

Ensure that you have read and understand about your different deployments and where you want to store the users’ information. For more information, see Selecting an Appropriate Deployment.

The following table contains the minimum requirements required to deploy the Self Service Password Reset appliance. Ensure that you meet these minimum requirements before deploying the appliance.

Table 1 Self Service Password Reset Appliance Requirements

Component

Requirements

Virtual Systems

  • Hyper-V version 10

    NOTE:We will be deprecating support for Hyper-V post Self Service Password Reset 4.7. There will be no support provided for issues related to the Hyper-V post Self Service Password Reset 4.7 and above.

  • VMware ESX 6.0 and 7.0

    NOTE:Your VMware license must be Enterprise or Enterprise Plus if you want to use remote serial connections. For more information, please refer to VMware support.

    For more information, see the VMware documentation.

CPU

2 cores

Memory

4 GB of RAM

Hard disk space

100 GB

License

The appliance is the only platform that requires a license. The license is required to receive online updates. Obtain the license from the Customer Care Center. You add the license to the appliance administration console after you complete the installation. For more information, see Performing an Online Update in the Self Service Password Reset 4.7 Administration Guide.

Java

Java - Azul OpenJDK JRE - Version 11.0.22+7

NOTE:The appliance provides this version of Java and installs it for you. Any other version of Java is not supported.

Apache Tomcat

Apache Tomcat 9.0.85

NOTE:The appliance provides this version of Apache Tomcat and installs it for you. Any other version of Apache Tomcat is not supported.

After you have met the deployment requirements, you must deploy the appliance. For more information, see Installing Self Service Password Reset Appliance.

2.0 Deployment Requirements for Self Service Password Reset on Windows

Ensure that you have read and understand about your different deployments and where you want to store the users’ information. For more information, see Selecting an Appropriate Deployment.

The following table contains the minimum requirements required to deploy the Self Service Password Reset on a Windows server. Ensure that you meet these minimum requirements before starting the installation.

Table 2 Self Service Password Reset on Windows Requirements

Component

Requirements

Windows Platforms

  • Microsoft Windows Server

    • 2022

    • 2019

Cloud Platforms

  • Microsoft Azure Marketplace Platform

    • Windows Server 2022 VM

    • Windows Server 2016 VM

Memory

1 GB of RAM

NOTE:Azure DS1_V2 Standard size

Hard disk space

5 GB

Java

Java - Eclipse Temurin-11.0.22+7

NOTE:The.msi file provides this version of Java and installs it for you. Any other version of Java is not supported.

Apache Tomcat

Apache Tomcat 9.0.85

NOTE:The.msi file provides this version of Apache Tomcat and installs it for you. Any other version of Apache Tomcat is not supported.

After you have met deployment requirements, you must install Self Service Password Reset on a Windows Server. For more information, see Installing Self Service Password Reset on Windows.

3.0 Deployment Requirements for Self Service Password Reset WAR File on Linux

Ensure that you have read and understand about your different deployments and where you want to store the users’ information. For more information, see Selecting an Appropriate Deployment.

The following table contains the minimum requirements required to deploy the Self Service Password Reset on a Linux server. Ensure that you meet these minimum requirements before starting the installation.

Table 3 Self Service Password Reset WAR File Requirements on Linux

Component

Requirements

Linux Platforms On-Premise

  • SUSE Linux Enterprise Server 15 SP3 and SP4

  • SUSE Linux Enterprise Server 12 SP5

  • Red Hat Enterprise Linux 8.6, and 9.0

Cloud Platforms

  • Amazon Web Service EC2 Linux Platform

    • SUSE Linux Enterprise Server 15 SP4

  • Azure Linux Platform

    • SUSE Linux Enterprise Server 15 SP4

Memory

1 GB of RAM

NOTE:AWS EC2 instance type: t2.micro

Hard disk space

5 GB

Java

Java 11.x

IMPORTANT:

  • You must install Java on the Linux server prior to deploying the WAR file. You must be familiar with the installation, configuration, and maintenance of Java.

  • Self Service Password Reset 4.7 may not load on Java versions below 11.x.

Apache Tomcat

Apache Tomcat 9.0.75 or later

IMPORTANT:

  • You must install Apache Tomcat on the Linux server prior to deploying the WAR file. You must be familiar with the installation, configuration, and maintenance of Apache Tomcat.

  • Upgrading to Apache Tomcat 9.0.75 requires a Java 11.x environment. Make sure to first update your Java environment to version 11.x, then install Apache Tomcat 9.0.75.

After you have met the deployment requirements, you must deploy the WAR file. For more information, see Deploying the WAR File on Linux.

4.0 Common Specifications for Appliance, Windows and Linux

Table 4 Self Service Password Reset on Appliance, Windows and Linux

Component

Requirements

Browsers

  • Mozilla Firefox 72.0.2 (64-bit) or later

  • Google Chrome 103.0.5060.114 (64-bit) or later

  • Edge 103.0.1264.49 or later

IP Ports

Ensure that the default ports for the Self Service Password Reset appliance are open in your firewall. For more information, see Default Ports for Self Service Password Reset.

LDAP Directories

  • Microsoft Azure Active Directory

    NOTE:You can only store the users’ challenge-response information in a supported directory. You cannot store the users’ challenge-response information in the Azure Active Directory.

  • Microsoft Active Directory

    • 2022

    • 2019

      IMPORTANT:Self Service Password Reset does not support the Active Directory Global catalog services. Instead, you can configure multiple profiles for different domains to represent the data repository for each domain. For more information about creating multiple profiles, see Configuring Policies in the Self Service Password Reset 4.7 Administration Guide.

    • Active Directory Domain Service (AD DS)

      NOTE:This version of the Active Directory Domain Service is only supported when you deploy the the.msi file on Azure and WAR file on AWS.

  • NetIQ eDirectory

    • 9.2.6.1

    • 9.1.4

  • Oracle Directory Server 11g

Remote Databases

  • Microsoft SQL Server

    • 2019

    • 2017

  • Oracle Database

    • 21c

    • 19c

  • PostgreSQL 14.4

    • 14.4

    • 13.7

IMPORTANT:If you select to use a remote database to store your users’ challenge-response information, you must create an empty database before installing Self Service Password Reset. The Self Service Password Reset Configuration Guide creates the appropriate tables and schema for the database that you select to use.