If you deployed Self Service Password Reset using the .msi file, you must use the following procedure to upgrade your deployment.
Ensure that your browsers support TLS 1.2.
By default, Self Service Password Reset only enables TLS 1.2 after the upgrade. Ensure that your browsers support TLS 1.2 or the users will not be able to log in after the upgrade. The most recent versions of the supported browsers support TLS 1.2. If you want to change this setting to a different protocol, you can access the setting in the Configuration Editor under> > .
Download the most recent version of Self Service Password Reset .msi file from the NetIQ Patch Finder download website.
Create a backup of the current configuration information.
Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.
In the toolbar, click your name.
Back up the configuration XML file.
Under, click .
Save the SSPRConfiguration.xml file to a safe location.
NOTE:This is for backup purposes only.
(Optional) If you have made any customization in Self Service Password Reset such as changes in the user interface copy these for later reference.
For more information, see Self Service Password Reset 4.4 Administration Guide.
Run the .msi file.
Follow the prompts to install the new version.
(Optional) Restore any customization.
Log in to Self Service Password Reset at https://dns-name/sspr as an administrator and verify that all of the configuration information is correct.