14.11 Performing a Product Upgrade

The difference between an product update and a product upgrade is that the product upgrades contain new features and functionality while a product update contains bug fixes. The upgrades also increase the major or minor version of the product. For example, an upgrade changes the version from 4.2.0.6 to 4.3.0.

Self Service Password Reset provides two different ways for you to upgrade the appliance. You can manually upgrade the appliance or use this option to automatically upgrade the appliance. If you choose to use this option, there are some important considerations to think about.

IMPORTANT:There are some items you must consider before performing the automated upgrade:

  • You must apply the latest updates to perform the upgrade. If you do not have the latest updates applied, the upgrade fails.

  • The upgrade takes twice the disk space as a new deployment of Self Service Password Reset.

  • The upgrade takes an hour or longer to complete.

If you decide not to perform an automated upgrade, you can perform a manual upgrade.

The instructions for how to use both options for upgrading the appliance are in the Installation Guide. For more information, see Upgrading the Self Service Password Reset Appliance in the Self Service Password Reset 4.3 Installation Guide.