Self Service Password Reset is a web-based password management solution. You can deploy to any web server or application server that supports a web archive. It eliminates users’ dependency on administrators’ assistance for changing passwords. It brings higher returns by reducing the cost and workload of the help desk. It allows you to ensure that all passwords in the organization comply with established best practice policies.
Self Service Password Reset also provides enhanced security. The user gets authenticated through a series of questions and answers known only to the user. During password reset, Self Service Password Reset uses a challenge-response authentication method to authenticate the user. You can store the challenge-response information in the back-end directory, external database, or local database. Users can change or reset their password and reset any forgotten password by using the configured challenge-response information.
Self Service Password Reset increases a user’s productivity by synchronizing changed passwords, eliminating the need for users to wait for password resets and account unlocks. At the same time, the help desk can perform tasks more critical than password resets.
To learn more about Self Service Password Reset, see the following: