5.1 Upgrading the Self Service Password Reset Appliance

Upgrading the Self Service Password Reset appliance is a manual process and it is different that updating the appliance. Upgrading the appliance is when you move to another release rather than applying a update. For more information about updates, see Performing an Online Update in the Self Service Password Reset 4.1 Administration Guide.

IMPORTANT:The Upgrade Product option in the appliance administration console does not work in the Self Service Password Reset 4.1 release. If you use this option to try and upgrade from Self Service Password Reset 4.0 to 4.1, it will break the appliance. Use the following procedure to correctly upgrade the Self Service Password Reset appliance.

To upgrade Self Service Password Reset from 4.0 to 4.1 is a manual process. Ensure that you follow all of the steps to complete the upgrade process.

To upgrade the appliance:

  1. Create a backup of your current configuration information.

    1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

    2. In the toolbar, click your name.

    3. Click Configuration Manager.

    4. Back up the configuration XML file.

      1. Under Configuration Activities, click Download Configuration.

      2. Save the SSPRConfiguration.xml file to a safe location.

  2. Back up the data stored in the local database:

    1. In the Configuration Manager, click LocalDB.

    2. Click Download LocalDB, then save the local database to a safe location.

  3. Download the new version of the Self Service Password Reset appliance.

  4. Deploy the new version of the Self Service Password Reset appliance. For more information, see Deploying the Self Service Password Reset Appliance.

  5. Restore the Self Service Password Reset configuration file. For more information, see Importing Configuration Information in the Self Service Password Reset 4.1 Administration Guide.

  6. Restore the local database information.

    1. Log in to the Configuration Manager as an administrator.

    2. Click LocalDB.

    3. Click Import (Upload) LocalDB Archive File, then browse to and select the file you saved before installing the new appliance.

  7. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator and verify that all of the configuration information is correct.