5.3 Upgrading Self Service Password Reset on Windows

If you deployed Self Service Password Reset using the .msi file, you must use the following procedure to upgrade your deployment.

  1. Download the most recent version of Self Service Password Reset .msi file from the NetIQ Patch Finder download website.

  2. Create a backup of the current configuration information.

    1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

    2. In the toolbar, click your name.

    3. Click Configuration Manager.

    4. Back up the configuration XML file.

      1. Under Configuration Activities, click Download Configuration.

      2. Save the SSPRConfiguration.xml file to a safe location.

        NOTE:This is for backup purposes only.

  3. Back up the data stored in the local database:

    1. In the Configuration Manager, click LocalDB.

    2. Click Download LocalDB, then save the local database to a safe location.

      NOTE:This is for backup purposes only.

  4. (Optional) If you have made any customization in Self Service Password Reset such as changes in the user interface copy these for later reference.

    For more information, see Customizing the Branding of Self Service Password Reset in the Self Service Password Reset 4.1 Administration Guide.

  5. Run the .msi file.

  6. Follow the prompts to install the new version.

  7. (Optional) Restore any customization.

  8. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator and verify that all of the configuration information is correct.