6.2 Configuring the Forgotten User Name Module

Self Service Password Reset allows users to recover a forgotten user name without contacting the help desk through the Forgotten User Name module. The Forgotten Password User Name module is a configurable feature. After enabling this feature, users see the Forgotten User Name option on the user login web page.

The module is available to the public because the users forgot their user name and cannot authenticate to Self Service Password Reset. You can configure a search filter and attributes that enable users to search for a forgotten user name.

To configure the Forgotten User Name module:

  1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

  2. In the toolbar, click your name.

  3. Click Configuration Editor.

  4. Click Modules > Public > Forgotten User Name.

  5. Configure the following settings:

    Enable Forgotten User Name

    Enable this option to allow users to recover their user name based on the configured search filter and attributes.

    Forgotten User Name Form

    Specify the fields that the users use to search for their users names.

    Forgotten User Name Search Filter

    Specify the search filter query to find user name. Include each attribute configured in Forgotten User Name Form. Strings encoded with a percent sign (%) are replaced with values supplied by the user.

    For example, if Forgotten User Name Form includes mail and sn attributes, the filter would be:

    (&(objectClass=person)(cn=%mail%)(sn=%sn%))
    Forgotten User Name Message

    Edit the message to show to a user upon a successful forgotten user name action.

    User Name Send Method

    Select a method to send a new password to the user. This setting is applicable when Forgotten Password Recovery Mode is set to Send new password.

  6. In the toolbar, click Save changes.