4.1 Upgrading the Self Service Password Reset Appliance

You can upgrade an existing Self Service Password Reset appliance installation to the latest version. For the Self Service Password Reset appliance, the upgrade steps and applying an Online Update are the same.

To upgrade the appliance:

  1. Create a backup of your current configuration information.

    1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

    2. In the toolbar, click your name.

    3. Click Configuration Manager.

    4. Back up the configuration XML file.

      1. Under Configuration Activities, click Download Configuration.

      2. Save the SSPRConfiguration.xml file to a safe location.

        NOTE:This is for backup purposes only.

  2. Back up the data stored in the local database:

    1. In the Configuration Manager, click LocalDB.

    2. Click Download LocalDB, then save the local database to a safe location.

      NOTE:This is for backup purposes only.

  3. Register for online updates. For more information, see Performing an Online Update.

  4. Click Update Now to upgrade to the latest version of the appliance, then follow the instructions.

  5. (Optional) Restore any customizations.

  6. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator and verify that all of the configuration information is correct.