When using Advanced Authentication for forgotten password, you must ensure the following:
Install the Advanced Authentication server version 5.0 or later.
The administrator must configure the Advanced Authentication server.
For more information about configuring the Advanced Authentication server, see the Advance Authentication Server Administration Guide.
In the Advanced Authentication administration web console, you must enable Endpoint41. For more information, see Managing Endpoints
in the Advance Authentication Server Administration Guide.
The repositories must be created and configured in the Advanced Authentication server.
You must inform the users who are configured to use Advanced Authentication for forgotten password to enroll the devices depending on the authentication methods.
A Self Service Password Reset administrator must know the Advanced Authentication identifier and the repository for the users.