A.6 Why Users cannot use their old password to login even when they did not complete the forgotten password process?

When a user starts the password change process by clicking Forgotten password, a random password is generated and if the user cancels the process without completing it then, user cannot use the old password. This happens because SSPR recognizes the random password that was created when the user clicked on Forgotten password.

To resolve this issue perform the following:

  • For Oracle Directory Server, the user needs to complete the forgotten password process and then use the new password to login.

  • For Active Directory, you can enable the "Use Proxy When Password Forgotten" setting from the Configuration Editor.

  • For eDirectory, you require to enable the Allow admin to retrieve passwords option from the eDirectory settings page.