Event Manager for Trend Micro OfficeScan |
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Release Notes |
Date Published: September 2009 |
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Event Manager for Trend Micro OfficeScan allows you to monitor Trend Micro OfficeScan in real-time, highlighting events that may indicate critical issues or potential problems so you can take corrective action quickly. Event Manager for Trend Micro OfficeScan monitors computers and ensures any significant condition, such as a virus attack, detected by the antivirus software is communicated to your operations staff in a timely manner. Event Manager for Trend Micro OfficeScan monitors the application and generates alerts when the application is unable to run or deliver alerts. This module for the Security Manager product includes usability improvements and resolves several previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the Security Manager forum on Qmunity, our community Web site that also includes product notifications, blogs, and the Security Manager user group. This document outlines why you should install this module, lists any installation requirements, and identifies any known issues. Supported ProductsThis release supports the following products:
Why Install This Module?Event Manager for Trend Micro OfficeScan provides support for Trend Micro OfficeScan Client-Server Suite 8 and 10. Event Manager for Trend Micro OfficeScan monitors events generated by Trend Micro OfficeScan, highlighting events that may indicate possible service outages of the virus detection system, as well as virus infections, so you can quickly take corrective or preventative actions. System RequirementsThe following table lists additional requirements for a Windows agent computer monitoring Trend Micro OfficeScan. For more information about agent requirements, see the Installation Guide for NetIQ Security Manager.
Installing This ModuleBefore you install Event Manager for Trend Micro for OfficeScan, you must first install Log Manager for Trend Micro OfficeScan in order for any event collection to occur. You can install this module using the Module Installer. After you install the module, run the Configuration Wizard to configure the module. For more information about how to follow the Configuration Wizard, click the Help icon in the lower left of the wizard. Configuring the Trend Micro OfficeScan ModuleYou can configure the module with the Configuration Wizard. For more information about using the Configuration Wizard, see the User Guide for NetIQ Security Manager. Security Manager requires that Trend Micro OfficeScan send its events to the NT Event Log. In the Configuration Wizard, select Allow SM to update Trend Micro to allow virus event logging. Security Manager will automatically enable Trend Micro NT Event Logging. If you would prefer Security Manager to modify Trend Micro configuration files, use the Web Console to enable NT event logging manually. For more information about enabling NT event logging manually in Trend Micro OfficeScan, see the Trend Micro OfficeScan documentation. Known IssuesNetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, contact Technical Support.
Removal of Monitoring GuidesSince monitoring information for updated Security Manager modules is now available in the module release notes, monitoring guides have been discontinued. However, a known issue exists where Security Manager cannot simply remove old monitoring guides when installing updated modules. To reduce the risk of users referencing outdated monitoring guides, Security Manager now replaces the old monitoring guide in the default documentation folder with a blank monitoring guide. Monitoring guides are installed by default in the \Program Files\NetIQ Security Manager\OnePoint\Documentation\Monitoring Guides folder on the central computer, but may have been moved or copied to a different location in your environment. After installing an updated module, you should manually delete any outdated monitoring guides that were copied or moved to other folders. Empty Legacy Processing Rule GroupsAfter installing or upgrading to Trend Micro OfficeScan, there are two legacy processing rule groups listed in the Development Console: Trend Micro (Legacy) and Support for Trend Micro (Legacy). These processing rule groups are left over from previous versions of those Trend Micro modules, and are no longer functional. (ENG271554) Excluded Account Names May Break Processing RulesA known issue exists where adding certain account names or regular expressions on the Trend Micro OfficeScan Web Console Logon Alerting page in the Configuration Wizard breaks associated module processing rules, and Security Manager does not generate alerts for matching events. If you enter any account names or regular expressions containing the characters or, and, or not, the module parser treats those characters as Boolean operators and does not recognize them as part of an account name. For example, entering Administrator or Anderson in the excluded accounts list would break the "Successful Login" and "User accessed configuration mode" rules in this module. If you add any regular expressions or account names containing or, and, or not to the excluded accounts list in the Configuration Wizard, you must also edit those names in the Development Console to enable the associated rules to function. To ensure excluded account names do not break associated processing rules:
(DOC277433) Configuration Wizard Allows Unsupported CharactersThe configuration wizard allows entry of user account names that conflict with the naming guidelines for Trend Micro and Microsoft Windows. Rules may not function correctly if you enter user account names:
(ENG273406) Contact InformationPlease contact us with your questions and comments. We look forward to hearing from you. For detailed contact information, see the Support Contact Information Web site. For interactive conversations with your peers and NetIQ experts, become an active member of Qmunity, our community Web site that offers product forums, product notifications, blogs, and user groups. Legal NoticeTHIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT ARE FURNISHED UNDER AND ARE SUBJECT TO THE TERMS OF A LICENSE AGREEMENT OR A NON-DISCLOSURE AGREEMENT. EXCEPT AS EXPRESSLY SET FORTH IN SUCH LICENSE AGREEMENT OR NON-DISCLOSURE AGREEMENT, NETIQ CORPORATION PROVIDES THIS DOCUMENT AND THE SOFTWARE DESCRIBED IN THIS DOCUMENT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW DISCLAIMERS OF EXPRESS OR IMPLIED WARRANTIES IN CERTAIN TRANSACTIONS; THEREFORE, THIS STATEMENT MAY NOT APPLY TO YOU. This document and the software described in this document may not be lent, sold, or given away without the prior written permission of NetIQ Corporation, except as otherwise permitted by law. Except as expressly set forth in such license agreement or non-disclosure agreement, no part of this document or the software described in this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, or otherwise, without the prior written consent of NetIQ Corporation. Some companies, names, and data in this document are used for illustration purposes and may not represent real companies, individuals, or data. This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. NetIQ Corporation may make improvements in or changes to the software described in this document at any time. © 2009 NetIQ Corporation. All Rights Reserved. U.S. Government Restricted Rights: If the software and documentation are being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), in accordance with 48 C.F.R. 227.7202-4 (for Department of Defense (DOD) acquisitions) and 48 C.F.R. 2.101 and 12.212 (for non-DOD acquisitions), the government's rights in the software and documentation, including its rights to use, modify, reproduce, release, perform, display or disclose the software or documentation, will be subject in all respects to the commercial license rights and restrictions provided in the license agreement. Check Point, FireWall-1, VPN-1, Provider-1, and SiteManager-1 are trademarks or registered trademarks of Check Point Software Technologies Ltd. ActiveAgent, ActiveAnalytics, ActiveAudit, ActiveReporting, ADcheck, Aegis, AppAnalyzer, AppManager, the cube logo design, Change Administrator, Change Guardian, Compliance Suite, Directory and Resource Administrator, Directory Security Administrator, Domain Migration Administrator, Exchange Administrator, File Security Administrator, Group Policy Administrator, Group Policy Guardian, Group Policy Suite, IntelliPolicy, Knowing is Everything, Knowledge Scripts, Mission Critical Software for E-Business, MP3check, NetConnect, NetIQ, the NetIQ logo, the NetIQ Partner Network design, Patch Manager, PSAudit, PSDetect, PSPasswordManager, PSSecure, Risk and Compliance Center, Secure Configuration Manager, Security Administration Suite, Security Analyzer, Security Manager, Server Consolidator, VigilEnt, Vivinet, Vulnerability Manager, Work Smarter, and XMP are trademarks or registered trademarks of NetIQ Corporation or its subsidiaries in the United States and other jurisdictions. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies. For purposes of clarity, any module, adapter or other similar material ("Module") is licensed under the terms and conditions of the End User License Agreement for the applicable version of the NetIQ product or software to which it relates or interoperates with, and by accessing, copying or using a Module you agree to be bound by such terms. If you do not agree to the terms of the End User License Agreement you are not authorized to use, access or copy a Module and you must destroy all copies of the Module and contact NetIQ for further instructions. |