Event Manager for Trend Micro OfficeScan
Date Published: September 2009
Event Manager for Trend Micro OfficeScan allows you to monitor Trend Micro OfficeScan in real-time, highlighting events that may indicate critical issues or potential problems so you can take corrective action quickly. Event Manager for Trend Micro OfficeScan monitors computers and ensures any significant condition, such as a virus attack, detected by the antivirus software is communicated to your operations staff in a timely manner. Event Manager for Trend Micro OfficeScan monitors the application and generates alerts when the application is unable to run or deliver alerts.
This module for the Security Manager product includes usability improvements and resolves several previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the Security Manager forum on Qmunity, our community Web site that also includes product notifications, blogs, and the Security Manager user group.
This document outlines why you should install this module, lists any installation requirements, and identifies any known issues.
This release supports the following products:
Why Install This Module?
Event Manager for Trend Micro OfficeScan provides support for Trend Micro OfficeScan Client-Server Suite 8 and 10. Event Manager for Trend Micro OfficeScan monitors events generated by Trend Micro OfficeScan, highlighting events that may indicate possible service outages of the virus detection system, as well as virus infections, so you can quickly take corrective or preventative actions.
The following table lists additional requirements for a Windows agent computer monitoring Trend Micro OfficeScan. For more information about agent requirements, see the Installation Guide for NetIQ Security Manager.
Installing This Module
Before you install Event Manager for Trend Micro for OfficeScan, you must first install Log Manager for Trend Micro OfficeScan in order for any event collection to occur.
You can install this module using the Module Installer. After you install the module, run the Configuration Wizard to configure the module. For more information about how to follow the Configuration Wizard, click the Help icon in the lower left of the wizard.
Configuring the Trend Micro OfficeScan Module
You can configure the module with the Configuration Wizard. For more information about using the Configuration Wizard, see the User Guide for NetIQ Security Manager.
Security Manager requires that Trend Micro OfficeScan send its events to the NT Event Log. In the Configuration Wizard, select Allow SM to update Trend Micro to allow virus event logging. Security Manager will automatically enable Trend Micro NT Event Logging. If you would prefer Security Manager to modify Trend Micro configuration files, use the Web Console to enable NT event logging manually. For more information about enabling NT event logging manually in Trend Micro OfficeScan, see the Trend Micro OfficeScan documentation.
NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, contact Technical Support.
Removal of Monitoring Guides
Since monitoring information for updated Security Manager modules is now available in the module release notes, monitoring guides have been discontinued. However, a known issue exists where Security Manager cannot simply remove old monitoring guides when installing updated modules. To reduce the risk of users referencing outdated monitoring guides, Security Manager now replaces the old monitoring guide in the default documentation folder with a blank monitoring guide. Monitoring guides are installed by default in the \Program Files\NetIQ Security Manager\OnePoint\Documentation\Monitoring Guides folder on the central computer, but may have been moved or copied to a different location in your environment. After installing an updated module, you should manually delete any outdated monitoring guides that were copied or moved to other folders.
Empty Legacy Processing Rule Groups
After installing or upgrading to Trend Micro OfficeScan, there are two legacy processing rule groups listed in the Development Console: Trend Micro (Legacy) and Support for Trend Micro (Legacy). These processing rule groups are left over from previous versions of those Trend Micro modules, and are no longer functional. (ENG271554)
Excluded Account Names May Break Processing Rules
A known issue exists where adding certain account names or regular expressions on the Trend Micro OfficeScan Web Console Logon Alerting page in the Configuration Wizard breaks associated module processing rules, and Security Manager does not generate alerts for matching events. If you enter any account names or regular expressions containing the characters or, and, or not, the module parser treats those characters as Boolean operators and does not recognize them as part of an account name. For example, entering Administrator or Anderson in the excluded accounts list would break the "Successful Login" and "User accessed configuration mode" rules in this module. If you add any regular expressions or account names containing or, and, or not to the excluded accounts list in the Configuration Wizard, you must also edit those names in the Development Console to enable the associated rules to function.
To ensure excluded account names do not break associated processing rules:
Configuration Wizard Allows Unsupported Characters
The configuration wizard allows entry of user account names that conflict with the naming guidelines for Trend Micro and Microsoft Windows. Rules may not function correctly if you enter user account names:
Please contact us with your questions and comments. We look forward to hearing from you.
For detailed contact information, see the Support Contact Information Web site.
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