11.4 UAM displays Agent Status as Auth Error

Issue: UAM displays the following host status:

Auth Error

in the following scenarios:

  • After adding the host to UAM during upgrade to version 7.5.

    Retain the credentials from UAM 7.4.

    NOTE:Credentials must be either custom Agent credentials or UAM database credentials that you used to connect to UAM 7.4.

  • While adding the host to UAM after successful remote Agent installation.

    Remove the host IP address or host name from the host list of UAM through which you installed the Agent on that host computer earlier (if any).