If the SCM upgrade fails or is interrupted, you can recover the SCM configuration data. NetIQ recommends that you recover the configuration data before trying to upgrade again if the upgrade fails or is interrupted.
To recover SCM configuration data:
Stop the Netiq Security Agent for Windows service in Control Panel > Administrative Tools > Services.
Rename or copy the backed up installation folder to C:\Program Files (x86)\NetIQ\Secure Configuration Manager.
Rename or copy the backed up SCMNSS folder to C:\scmnss.
Import the backed up registry keys. To import the registry, open the command prompt and enter regedit.exe and then go to File > Import.
Browse to the backed up .reg file:
HKEY_CURRENT_USER\Software\PENTASAFE
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PSService
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PENTASAFE
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\NetIQ Core Services
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\NetIQ Secure Configuration Manager
Rename or copy the backed up shortcuts folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\NetIQ Secure Configuration Manager.
Restore the backed up Vigilent database.
Restart NetIQ Core Service in Control Panel > Administrative Tools > Services.
Restart NetIQ Security Agent for Windows.