Complete the following steps to configure Zendesk to allow user provisioning from Access Manager using SAM. These steps assume that you have already configured a Zendesk account and subdomain.
Log in to your Zendesk administration console at https://your_subdomain.zendesk.com/acess/normal with your administrator credentials.
In the sidebar click the Admin (gear) icon, then navigate to Channels > API.
Accept the license agreement, then click Get started.
Enable Token Access.
Click the plus icon (+) to create a new token.
From the API Token field, click Copy, then save the token for later use.
Click Save.
After you have completed the above steps at Zendesk, use the administrator email address, token, and subdomain to configure the Account Management settings for the Zendesk application in Access Manager.