If your PlateSpin Orchestrate Server has multiple network interfaces and multiple DNS addresses, you need to edit the /etc/hosts file on the server to change the default 127.0.0.1 or 127.0.0.2 address to the actual IP address of the server. This is necessary because at server startup, PlateSpin Orchestrate tries to determine the matrix.hostname.full fact. If the IP address of the hostname is found to be a loopback address (for example, 127.0.0.2), it is skipped and subsequently configured incorrectly.
If this change is not made, the action performed on a VM misconfigures the VM to point to the wrong address (because the grid’s matrix.hostname.full fact is incorrect), resulting in no connection to the server.