8.2.3 Viewing the Videos

To view the videos:

  1. Click Reports on the home page of the console.

  2. Click Command Control > Sample Report.

  3. Select the session report you want to view, then click Keystroke Replay.

  4. In the Command Control Keystroke Report page, click Playback.

    The Playback button is displayed only if video capture is enabled for that session.

    NOTE:

    • If the recorded videos with .flv extension are not displayed, ensure that you have converted those videos to .webm format. For more information, refer to Converting the FLV Videos to WebM.

    • Video playback is not supported in Edge Browser as Edge browser does not support WebM format. Instead use Google Chrome or Mozilla Firefox to play the videos.

  5. In the Video playback screen, click the button to play the video.

    Time: The time when the event occurred.

    Standard Input: Action performed by the user.

    All events: Displays all the events.

    Filtered events: You can filter the events based on the predefined filter option.

    Find: Searches the events based on the options provided by you.