If you are having problems, NetIQ Support might ask you to restart an agent.
On the home page of the console, click Hosts.
In the navigation pane, select the host on which you want to restart the agent.
To select multiple hosts in a domain, select the domain, then press the Ctrl key and select the hosts one at a time, or press the Shift key to select a consecutive list of hosts. To select all hosts in a domain, click Select All.
Click Restart Agent in the task pane.
Select the type of restart you want to perform, as advised by NetIQ Support.
Soft restart: Reloads the module libraries and resets the service uptime.
Hard restart: Restarts the daemon, reloads all modules, and resets the service uptime.
Click Finish.