The following sections include the issues that may occur when you are updating or downloading the license summary from the License Summary page.
Issue: When you click Update License Summary or Download Detailed Report you get an error, Failed to connect to module. This happens when the agent from where you are trying to update the license summary, cannot contact the primary registry.
Workaround: Verify if the primary registry is online by performing the following:
Click Hosts > Find Packages.
In the Package field select Registry manager > Find.
Click the registry that displays the asterisk(*) symbol.
Check Status.
(Conditional) If the primary registry is offline, refer TID.
Issue: When the agents that have the dbaudit module is offline, the license summary does not get updated.
Workaround: For updating the license summary, it is a prerequisite that all the agents that have dbaudit module must be in an online state.
To check which agent is offline, perform the following on the Hosts console:
In the middle pane click the root host, Hosts
In the left pane click Database Connectors
Check the required agent, if it is offline, the text, offline is displayed next to the agent name.
Issue: The error gets displayed when there are no credential vault modules in the PAM framework, or no credential vault module is reachable from the primary registry module.
Workaround: For updating the license summary, it is a prerequisite that at-least one credential vault module is online and reachable from the primary registry module.
You need to install a credential vault module in at least one of the agents and rectify any network issues between the primary registry and the agent with credential vault module.