7.6 Troubleshooting

This section contains potential problems and error codes that you may encounter when upgrading Privileged Account Manager.

7.6.1 AIX Agent Upgrade Through UI Fails With An Error Message

Issue: When you upgrade Framework package (spf) of the AIX agent through UI, the upgrade fails with the error message Failed to receive response from the module.

Workaround: To workaround this issue, you must perform hard restart of the AIX agent from the Host Console and try upgrading again.