Privileged Account Manager provides capability to integrate with the ticketing tool, ServiceNow. This allows you to create privileged access request for Linux Machines through ServiceNow instead of using Emergency Access Request of PAM. In addition, PAM allows the user to create a ServiceNow access request directly from the SSH terminal. The user can request for either normal or elevated access directly from the SSH terminal. These session details are captured in the ServiceNow incident for auditing. In addition, the complete session is monitored and commands that are executed in the session are logged in PAM.
The following sections explain the configuration that must be done to provide access to the user using ServiceNow incident: