28.1 The Agent is in an Offline State

Issue: If the Agent is in an offline state, the users cannot access the agent.

Workaround: To resolve this issue, the administrator of Privileged Account Manager can perform the following:

  • Ensure that the time synchronization is maintained between the Manager and the Agent.

  • Ensure that you can ping the Agent from the Manager by using the DNS names with which it is registered with the Manager.