24.8 Troubleshooting

This section includes the probable issue that may arise when you integrate Advanced Authentication with Privileged Account Manager.

24.8.1 Advanced Authentication Server is Down and Users Cannot Log In to Privileged Account Manager End-Points

In a scenario where the Advanced Authentication server is down or not reachable, users cannot pass the secondary authentication. Hence, they cannot access the end-points that have secondary authentication enabled in the rule.

To overcome this issue, the primary administrator can enable the Bypass Secondary Authentication for all Policies option. For more information refer, Bypassing Secondary Authentication.