This integration allows you to create privileged access request for Linux Machines through ServiceNow instead of using Emergency Access Request of Privileged Access Manager. In addition, Privileged Access Manager allows the user to create a ServiceNow access request directly from the SSH terminal. The user can request for either normal or elevated access directly from the SSH terminal. These session details are captured in the ServiceNow incident for auditing. In addition, the complete session is monitored and commands that are executed in the session are logged in Privileged Access Manager. Users are able to reset or retrieve a target system password only with an approved approver's electronic consent. Any combination of target account, group, or system, end-user identity, group, or role, as well as contextual data like day of the week or time of day, can be used to determine approval criteria.
The following sections explain the configuration that must be done to provide access to the user using ServiceNow incident: