7.3 Troubleshooting Problems during the Prepare Replication Command (Windows)

Problems or Messages


Authentication error when verifying the controller connection while setting up the controller on the source.

The account used to add a workload needs to be allowed by this policy. See Group Policy and User Rights.

Failure to determine whether .NET Framework is installed (with exception The trust relationship between this workstation and the primarydomain failed).

Check whether the Remote Registry service on the source is enabled and started. See also Troubleshooting Workload Inventory (Windows).

7.3.1 Group Policy and User Rights

Because of the way that PlateSpin Protect interacts with the source workload’s operating system, it requires the administrator account that is used to add a workload to have certain user rights on the source machine. In most instances, these settings are defaults of group policy; however, if the environment has been locked down, the following user rights assignments might have been removed:

  • Bypass Traverse Checking

  • Replace Process Level Token

  • Act as part of the Operating System

In order to verify that these Group Policy settings have been set, you can run gpresult /v from the command line on the source machine, or alternately RSOP.msc. If the policy has not been set, or has been disabled, it can be enabled through either the Local Security Policy of the machine or through any of the Domain Group Policies being applied to the machine.

You can refresh the policy immediately by using gpudate /force (for Windows 2003/XP) or secedit /refreshpolicy machine_policy /enforce (for Windows 2000).