B.3 Using Images

Table B-3 Common Issues and Solutions Related to Flexible Images

Problems or Messages

Solutions

Cannot see Flexible Images on Flexible Image Server

If the Servers view is configured to group servers by machine, discovered image servers cannot be expanded. To display the images, reconfigure the Servers View so the servers are grouped by domain instead of machine.

Failed to mount image. The volume does not contain a recognized file system

This error message might appear when you are importing or deploying volume data while installing a Flexible Image Server on Windows 2003. To resolve the error, use the Windows services plug-in on the Flexible Image Server. Modify the logon properties for the Portability Suite Operations Management Controller service to use an account with local administrative privileges. Restart the service after making this change.

Security descriptors are not intact on deployed server when you are using volume data from a Symantec Ghost image

When you are creating a Flexible Image using raw volume data that was extracted from a Ghost Image, the security descriptors are not preserved on the VM. This is because the extracted files inherit permissions of their parent folder, without having any knowledge of the original source server’s permissions.

Related Knowledge Base Articles:

ID

Description

Q20879

ERRMSG: The file cannot be accessed by the system

Q20865

FAQ: How many images can an Image Server store?

Q20872

HOWTO: Deploying physical Take Control CD using RIS (Remote Installation Services)