3.1 Common Installation Issues and Solutions

Table 3-1 Common Installation Issues and Solutions

Problems or Messages


An unexpected error occurs when trying to install the Portability Suite Server to a non-default location

When you install the Portability Suite Server in a non-default directory, you must also grant ASP.NET user account full access to that directory. For example, if you want to install the server in D:\PPS_810, you must make sure that the ASP.NET user account has full access to D:\PPS_810.

HTTP 403 Error

Portability Suite uses ASP.NET for its Web services. If ASP.NET is not installed on the server, the Web services do not function correctly, and the installation fails with this error.

ASP.NET is included as part of the .NET Framework. When you install the .NET Framework, IIS must already be installed on the server for ASP.NET to be configured. If the .NET Framework was installed prior to IIS, simply uninstall and reinstall the .NET Framework.

Cannot connect to IIS with http or https...

During installation, an error message appears indicating that Portability Suite cannot connect to IIS with HTTP or HTTPS (when Setup attempted to connect with the existing IIS Server). The cause of this error generally indicates a problem with the IIS Server.

  1. Ensure that IIS and ASP.NET are installed properly. See Knowledge Base article Q20595.

  2. To ensure that ASP.NET is properly registered with IIS, run the following command:

"C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe" -i

If the above steps do not resolve the issue, refer to the detailed instructions for reinstalling IIS and configuring IIS for IIS 5.0 isolation mode in Knowledge Base article Q20710.

Installing Portability Suite on a computer that has other applications running on IIS

This can cause problems during and after installation. If possible, avoid installing the product on a computer that has other applications running on IIS.