Table B-1 Common Issues and Solutions Related to Discovery Operations
|
Problems or Messages |
Solutions |
|---|---|
|
"Application has generated an error" during registration of physical server |
This error occurs if the physical server is unable to contact the PlateSpin Server. A common cause is incorrect information entered during the registration process. To restart the registration process, enter RegisterMachine.bat. Ping to confirm basic connectivity with the PlateSpin Server. |
|
My physical server has completed the registration process, but is not seen in PlateSpin Migrate Client |
The full registration process can take some time to complete. After the second command prompt window has closed on the physical server, wait a few minutes before clicking the button in PlateSpin Migrate Client. |
|
Problems discovering source and target servers |
KB Article 7920291 contains troubleshooting checklists for discovering the following:
The article also has instructions for troubleshooting WMI connections and checking if DCOM is enabled. |
|
"Package <…> Not Found" during discovery of existing Windows servers |
Check for IIS configuration and network settings. |
|
Could not find file "\\{servername}\admin$\{randomID}.xml" |
This error might occur on Windows Server 2000 or 2003 hosts. In some cases, either of these troubleshooting steps addresses the issue:
|
Related KB Articles: