8.2 Troubleshooting Workload Inventory (Linux)

Problems or Messages


Unable to connect neither to the SSH server running on <IP_address> nor to VMware Virtual Infrastructure web-services at <ip_address>/sdk

This message has a number of possible causes:

  • The workload is unreachable.

  • The workload does not have SSH running.

  • The firewall is on and the required ports have not been opened.

  • The workload’s specific operating system is not supported.

For network and access requirements for a workload, see Access and Communication Requirements across your Protection Network.

Access denied

This authentication problem indicates either an invalid username or password. For information on proper workload access credentials, see Guidelines for Workload Credentials.