9.2 Troubleshooting Workload Inventory (Linux)

Problems or Messages

Solutions

Unable to connect neither to the SSH server running on <IP_address> nor to VMware Virtual Infrastructure web-services at <ip_address>/sdk

This message has a number of possible causes:

  • The workload is unreachable.

  • The workload does not have SSH running.

  • The firewall is on and the required ports have not been opened.

  • The workload’s specific operating system is not supported.

For network and access requirements for a workload, see Configuring Access and Communication Settings across your Protection Network.

Access denied

This authentication problem indicates either an invalid user name or password. For information on proper workload access credentials, see Guidelines for Workload and Container Credentials.