9.7 Troubleshooting Online Help

On some systems with enhanced browser security settings (such as Internet Explorer 8 on Windows Server 2008), the Expand and Collapse icons (+ and -) in the Table of Contents might fail to work. To fix the issue, enable JavaScript in your browser.

To enable JavaScript:

  • Chrome:

    1. From the Chrome menu, select Settings, then scroll to and click Show advanced settings.

    2. Under Privacy, click Content Settings.

    3. Scroll to JavaScript, then select Allow all sites to run JavaScript.

    4. Click Done.

  • Firefox:

    1. In the Location bar, type about:config and press Enter.

    2. Click I’ll be careful, I promise!

    3. In the Search bar, type javascript.enabled, then press Enter.

    4. In the search results, view the value for the javascript.enabled parameter. If its value is false, right-click javascript.enabled and select Toggle to set its value to true.

  • Internet Explorer:

    1. From the Tools menu, select Internet Options.

    2. Select Security, then click Custom level.

    3. Scroll to Scripting > Active scripting, then select Enable.

    4. Click Yes at the warning dialog box, then click OK.

    5. Click Apply > OK.