2.6 Custom Configurations

There are a couple of parameter settings that can be configured for the Operations Center server to customize the calculation and evaluation of SLA data. These include:

  • Defining health grade ranges that are used to evaluate if an agreement or objective is in compliance.

    For more information about configuring health grades, see Section 4.2.6, Configuring Health Grades.

  • Customizing the weekly time interval to start on Monday instead of Sunday. Time intervals are set on objectives to declare the span of time in which the objective measures and calculates values.

    For more information about configuring the start of the weekly time window, see Section 5.4.3, Customizing the Weekly Time Interval.