7.12 Understanding Exception Reporting

Exception-based reporting generates a report that only shows data when the health of an element, objective, or agreement is anything other than 100, or when availability is less than 100%. These exceptions indicate one or more of the following:

  • There is a risk in meeting compliance

  • The selected agreement or objective has already failed

  • The element is not 100% available

  • The data is not available

The SLA Compliance Report can be used for exception reporting. Only the Details tab and the Chart tab displays are affected by this option. This option does not affect the downtime report.

To report on elements that are not in full health for an SLA Compliance Report, select the Show Only Exceptions check box.