7.3 SCM Methodology

Implementing a service configuration is a multistep process that allows leveraging and integrating important data and technology into a unified view. This process leverages, reuses, and combines configurations to parse data and views in a customized way.

The process of implementing SCM can vary depending on requirements, but the basic process includes these key areas and their implementation steps:

  1. Technology Integration: Define and create adapters to integrate technology, data, and discovery. This can include integrations with network and application management systems, trouble ticketing systems, discovery tools, and databases.

  2. Service Catalog: Define Service Views using the Services hierarchy in the console.

  3. 1st Generation Service Configuration: Build a correlated CMDB to unify all objects by object name.

  4. 2nd Generation Service Configuration: Create additional SCM definitions that will leverage previous definitions to do any of the following:

    • Slice and dice the views in a functional way using class, purpose, or use case.

    • Link back to the correlated CMDB or combine hierarchical views as required. Use a discovery tool to reveal dependencies.