5.13 Agreement Objective

An Agreement objective is an aggregate type calculation for agreement health that factors in health values from another Service Level Agreement, where applicable for associated elements. It applies only to the agreement health score calculation.

Figure 5-11 Agreement Objective

Select from other Service Level Agreements defined for that branch of elements. Also select a activation and deactivation dates (see Understanding Activation and Deactivation Dates).

When defining agreement objectives, it is imperative that the agreement itself must include children that participate in the selected aggregate agreement.

For example, if a Routers SLA is applied to all routers, and router elements are 5 levels below the element where an Email SLA is defined, then the Email SLA must include an objective for the Routers agreement and the Email SLA must be applied to at least 5 levels of children. Otherwise, the health of the Routers SLA has no affect on the Email SLA.

If an agreement objective is applied to an element, but the agreement doesn’t include the element, the agreement objective is ignored.

All calculations are based on the agreement’s settings where originally defined. Only the health value, reason, and root cause are rolled up to the aggregate agreement.