3.0 Using External Data Source for SLA Data

SLAs can be based on business metric data stored in an external data source instead of data integrated into Operations Center. Configure Operations Center to read data from a SQL Server 2005 database or Oracle 10g database, create elements based on this data, define custom properties for these elements and their relationship by creating an SLA metric catalog, and define an objective that measures SLA compliance. Operations Center translates the custom properties into SQL in order to access the data from the external data source and generate SLA metrics as well as root cause failures. Use Operations Center reporting features to monitor and report on the SLA metrics.