To help manage services, you can configure, manage, and monitor Service level agreements (SLAs). An SLA is a contract between a service provider and a customer that specifies in measurable terms the service to be provided.
Operations Center tools, particularly the Service Level Manager, allow you to define service level agreements, and monitor and manage those agreements. Reports on SLA data are available in the dashboard.
For information on configuring SLAs, see the Operations Center 5.6 Service Level Agreement Guide. For information about the Dashboard, see the Operations Center 5.6 Dashboard Guide.