2.3 Monitoring

Effectively monitor and manage availability and performance of applications and IT services that you deliver to business.

Through the hierarchy and service models, data is organized as elements and relationships are established among elements in terms of their impact on your business and its services. Operations Center monitors the impact of poor performance of one element on other elements in terms of your ability to provide business services. You are alerted to not only outages, but any risk of outages.

Active monitoring includes the use of:

  • Element State Propagation. By default, an element’s state is calculated by inheriting the condition of it’s most critical child. Alternate algorithms can be used to apply a sequence of calculations to control state propagations and update with conditions that more accurately reflect the overall status of the business or technology it represents. See Using Algorithms to Calculate Element State in the Operations Center 5.6 Server Configuration Guide.

  • Alarms. Alarms are used as mechanisms to indicate when an event occurs and are associated with specific events. Each alarm has a severity level. In addition to simply monitoring alarms, actions can be taken on some alarms, depending on the management system from which the element originated. See Filtering and Managing Alarms in the Operations Center 5.6 User Guide.

  • Automation Events & Alerts. An automation event is an action triggered by an activity or condition change that occurs in a network. Automation events are defined to notify the appropriate personnel that an event occurred and might require intervention. Automation alerts can include audio signals, notifications sent via e‑mail, or entering information in a database about an event. Automation events can be either client side or server side. See Defining and Managing Automation Events in the Operations Center 5.6 Server Configuration Guide.

  • Custom Complex Actions. Use scripting capabilities to define more complex actions, such as tracking actions performed on alarms.

For monitoring overview, see the Operations Center 5.6 User Guide. For information on configuring options for alarms, algorithms, and automations, see the Operations Center 5.6 Server Configuration Guide.