2.2 Modeling Services

Service Models are used to logically group physical IT infrastructure elements into the context of business services and processes to:

  • depict the relationship between IT resources and the services they support across management systems, businesses process, and even companies

  • provide an end-to-end view of the current state of the elements across an enterprise

  • provide a business view of an environment

Each service model presents a set of elements in a hierarchy that represents the relationships among the elements. It includes dynamic relationships that allow for monitoring of elements in real-time and the collection of data to determine the performance of elements as they impact the overall service.

The dynamic building and maintaining of service models, based upon changes in data received from Operations Center integrations with third-party management systems, can be automated to implement modeling on an enterprise level.

For more information about modeling services, see Operations Center 5.6 Service Modeling Guide.