Operations Center is designed to connect to multiple systems and data sources to capture events, alarms, elements, models, and relationships; and then apply logic to that data to create a hierarchy of managed objects (or elements). In this way, you get a visual representation of your resources, and the management systems that monitor and report on their operating status and performance, that reveals both status and relationships.
Using Operations Center tools, you can:
Integrate with popular third-party IT management systems, trouble ticket software, and discovery tools. With Operations Center’s directional access to many of the underlying management systems, you can perform actions against monitored systems, such as acknowledging or closing an alarm. and control IT resources as a seamless component of the IT and business environment.
For a list of supported management systems, see Section 4.0, Supported Versions and Hardware Requirements. For instructions on integrating, see the Operations Center 5.6 Adapter and Integration Guide.
Leverage business metrics, help desk tickets, and other information stored in your databases. For information, see Operations Center 5.6 Data Integrator Guide
Gather end user, synthetic testing, and application performance data from Web sites and Web applications. For information, see Operations Center 5.6 Experience Manager Guide
Capture line-oriented event data from nearly any source. Perfect for leveraging data from sources like niche or homegrown tools, as well as Remedy Help Desk. For information, see Operations Center 5.6 Event Manager Guide
Integrate data using SNMP polling. For information, see Operations Center 5.6 SNMP Integrator Guide
Use the API to interact with some elements, and query performance metrics, from remote third-party applications. For more information, see the Operations Center 5.6 Web Services Guide.