The Service Level Manager (SLM) is required in Operations Center to store and use data related to SLAs. For more information about the SLM, see the Operations Center 5.6 Service Level Agreement Guide.
Reports related to SLA compliance and availability provide data on the compliance/health, availability, and downtime for Service Level Agreements and objectives. You can use predefined portlets in the Dashboard to create the following types of reports that use data related to SLAs compliance and availability:
SLA Compliance: a detailed view that shows health, downtime, availability, outages, and breaches related to SLAs for specified elements over a specified interval of time.
SLA Status: shows the compliance/availability from a status or summary perspective with links to SLA Compliance reports.
SLA data from Operations Center can also be accessed via the Alarm portlet and the Performance portlet. For more information about the Alarms Portlet, see Section 8.1, Configuring the Alarms Portlet. For more information about the Performance portlet, see Section 8.8, Configuring a Performance Portlet.
The SLA-related portlets allow you to set when the report data is generated (for example, when the portlet receives new data from the Operations Center server). The options are:
Live: Whenever the user clicks on the portlet, the report data is generated in real-time.
Scheduled: You set when the portlet generates report data. Data is cached for better performance.
For more information about scheduling, see Section 7.8.5, Scheduling Portlets.
Ad hoc: (SLA Compliance Portlet only) Allows a user to run a report again, on-the-fly, with new selections for time categories, date range/date interval and exception-based reporting options. These selections do not affect saved portal report setup and are not retained after the user logs out of the portal. See Section 9.2.3, Regenerating the Report with Ad-Hoc Options.
If you do not set a report to be either live or scheduled, the data in the report is current as of the time of the initial report display. For example, if the report is run at 4:16 p.m., all of the tabs show data as of 4:16 p.m.
These reports have the following helpful options for configuring SLA reporting:
(SLA Status Report Only) Allow the user to select the element to use by configuring a Starter portlet, Navigation portlet, Search portlet, or Status portlet to dynamically control element selection for a SLA Status portlet implemented within the same portal page.
For more information about setting up user navigation to drive the SLA Status portlet, see Section 9.3.3, Setting Up User Navigation to Drive an SLA Status Portlet.
Report scheduling to set when data for the report is generated.
For more information about report scheduling, see Section 7.8.5, Scheduling Portlets.
(SLA Compliance Report Only) Allow the user to rerun the report with new selections for time categories, date range/date interval and exception-based reporting options.
For more information about ad-hoc options, see Section 9.2, Configuring the SLA Compliance Portlet and Section 9.2.3, Regenerating the Report with Ad-Hoc Options.
Time zone setting to customize data display for international users.