6.3 Managing CIs

A natural part of maintaining a CMDB is updating CI information as it changes. This might include renaming a CI, updating various properties, or even deleting a CI when it is retired or has expired for some reason.

6.3.1 Editing CIs

CI information can be edited if you have the appropriate permissions.

To edit CI information:

  1. Locate the desired CI in Search Results or the pinboard.

  2. Do one of the following:

    • From the pinboard, right-click the CI, then select Edit.

    • From Search Results, click the CI or expand the CI line item, then select Edit.

    The Edit CI dialog box opens.

  3. Make the necessary changes to the CI information.

    HINT:When editing a CI, it is a good habit to click Update on each tab where you make changes before continuing on to another tab. That way, if you are interrupted, you know all your changes are saved.

  4. When finished, click Update.

6.3.2 Retiring CIs

There are various ways to allow CMS owners and producers to retire CIs. Check with your CMS administrator to see if your implementation has been customized to include a feature to retire CIs.

6.3.3 Deleting CIs

Contributing to the CMDB means that occasionally CIs are not valid and must be deleted. There are two main ways to delete a CI.

WARNING:Deleting a CI deletes any child CIs created under the CI.

If you do not have permissions to delete CIs, all Delete CI options are hidden. To allow producers who are not Operations Center administrators to delete CIs, you can configure this permission in the CMS Configuration Manager. See Section 2.1.3, Configuring CMS Settings.

To delete a CI:

  1. Do one of the following:

    • Locate the desired CI on the pinboard, then do the following:

      1. Right-click the CI’s name.

      2. Select Delete CI.

    • Locate the desired CI in any Search Results, then do the following:

      1. Click the CI, or expand the CI line item.

      2. Click Edit to open the Edit CI dialog box.

      3. Click Delete CI.