Operations Center Configuration Management System (CMS) allows everyone to contribute data and share knowledge about configuration items (CIs) to build a CMDB (Configuration Management Database) repository. And naturally, when more users contribute, it becomes a more accurate representation of the actual IT infrastructure.
CMDB is a fundamental component of the ITIL framework’s Configuration Management process, the CMDB represents the authorized configuration of the significant components of the IT environment. A key goal of a CMDB is to help an organization understand the relationships between these components and track their configuration. CMDB implementations often involve integration with other systems, such as Asset Management Systems.