2.4 Customizing the Adapter Hierarchy

Many adapters can use an adapter hierarchy file, which can be modified using the Operations Center XML Editor. For example, for a BMC Remedy ARS adapter, set up the adapter hierarchy to group trouble tickets by schemas. Then within a schema, group tickets by assignment and status.

To edit the adapter hierarchy file:

  1. In the Explorer pane, expand Administration > Adapters.

  2. Right-click an adapter, then click Edit Hierarchy Definition.

    The Operations Center MODL Editor opens in a new window:

  3. Update the hierarchy file as required.

    For more information about using the Operations Center MODL Editor for editing XML, see The Operations Center XML Editor in the Operations Center 5.6 Server Configuration Guide.

For more information about hierarchy files, see Section 9.0, Using the HierarchyFile.