Many adapters can use an adapter hierarchy file, which can be modified using the Operations Center XML Editor. For example, for a BMC Remedy ARS adapter, set up the adapter hierarchy to group trouble tickets by schemas. Then within a schema, group tickets by assignment and status.
To edit the adapter hierarchy file:
In thepane, expand > .
Right-click an adapter, then click.
The Operations Center MODL Editor opens in a new window:
Update the hierarchy file as required.
For more information about hierarchy files, see Section 9.0, Using the HierarchyFile.